Provider Training

Live Virtual Provider Trainings:

(Click for description and registration)

CBT Foundations (6-hr) Training
Sep 8 and 10, 2026 (Register)

CBT Learning Community 90-minute Training Series: Core Principles of Mindfulness
Oct 21, 2026 (Register)

CBT Learning Community 90-minute Training Series: Core Principles of Trauma Informed Care and Seeking Safety
Sep 16, 2026 (Register)

Connecting CST and Permanent Supportive Housing (PSH)
Sep 14, 15, 16 and 17, 2026 (Register)

Motivational Interviewing (13-hour) MINT Certified (MI) Training
Sep 1, 2 and 3, 2026 (Register)

NCSNAP Training
For instructions, email training@partnersbhm.org

Treating Substance Use Disorder during the Modern Opioid Epidemic (6-hours)
Oct 13 and 15, 2026 (Register)

Live Virtual Provider Collaboratives and Meetings:

Autism Services Learning Collaborative (ASLC)
TBD

Global Committee for Quality Improvement (GCQI) Quarterly Meeting
First Friday in Mar, Jun, Sep, and Dec
For more information and to register, email training@partnersbhm.org

IDD Breakout Meeting – Quarterly
Sep 9, 2026 (Register)

Inclusion Coalition – Quarterly
Oct 8, 2026 (Register)

Partners Provider Council
Aug 28, 2026 (Register)
After registering, you will receive a confirmation email to join the meeting

Partners Provider Forum – Quarterly
Sep 8, 2026 (Register)

Provider Open House – Quarterly
TBD

On-Demand Behavioral Health Provider Training:

*Please read the training descriptions in the registration links for important information and instructions. Register for and view on-demand webinars outside of VMWare and similar virtual desktops as those systems may prevent access to the Webinar Platform.

Client Specific Training Webinar June 2026
On Demand 5:17 (Register)

Crisis Response Training
On Demand 3 Hours (Register)

CST Service Definition Training Webinar
On Demand 3 Hours (Register)

Employer of Record Webinar
On Demand 27:37 (Register)

Enhanced Rate Request Webinar
On Demand 23:02 (Register)
ERR FAQ Document
ERR Cost Finding Template Blank
ERR Cost Finding Template Instructions

First Episode Psychosis (FEP) Webpage Orientation
On Demand 2:58 (Register)

Human Rights Committee (HRC) Training
On Demand 7:50 (Register)

Incident Response Improvement System Demonstration Training
On Demand 49:25 (Register)

NCTOPPS Webinar
On Demand 26:49 (Register)

NCTOPPS Superuser Webinar
On Demand 10:07 (Register)

PSS Service Definition Training Updated Jan 2026
On Demand 30:07 (Register)

Person Centered Plan (PCP) Documentation Training Apr 2025
On Demand 50:58 (Register)

Plan of Correction Webinar 2025
On Demand 10:16 (Register)

Quality Management (QM) Monitoring Overview
On Demand 17:57 (Register)

Sensitivity and Inclusion Training
On Demand 10:52 (Register)

Social Determinants of Health (SDOH) Training
On Demand 10:52 (Register)

On-Demand Physical Health Provider Tailored Plan Office Hours Training:

Partners-CCH Office Hours Apr 2026
LME/MCO Tailored Plans & Tailored Care Management
On Demand 42:33 (Register)
Handout

Partners-CCH Office Hours Mar 2026
LME/MCO Tailored Plans & Tailored Care Management
On Demand 45:07 (Register)
Handout

Partners-CCH Office Hours Feb 2026
LME/MCO Tailored Plans & Tailored Care Management
On Demand 52:44 (Register)
Handout

Partners-CCH Office Hours Jan 2026
LME/MCO Tailored Plans & Tailored Care Management
On Demand 42:06 (Register)
Handout

Partners-CCH Office Hours Nov 2025
LME/MCO Tailored Plans & Tailored Care Management
On Demand (Register)
Handout

Partners-CCH Office Hours Oct 2025
LME/MCO Tailored Plans & Tailored Care Management
First Tuesday of Each Month (Register)

Partners-CCH Office Hours June 2025
LME/MCO Tailored Plans & Tailored Care Management
On Demand 51:09 (Register)
Handout

Partners-CCH Office Hours May 2025
LME/MCO Tailored Plans & Tailored Care Management
On Demand 52:52 (Register)

Partners-CCH Office Hours April 2025
LME/MCO Tailored Plans & Tailored Care Management
On Demand 1:08:35 (Register)

Partners-CCH Office Hours March 2025
LME/MCO Tailored Plans & Tailored Care Management
On Demand 1:07:24 (Register)

Partners-CCH Office Hours Personal Care Services and EVV September 2024
On Demand 24:34 (Register)
Handout available at registration

Partners-CCH Office Hours May 2024
LME/MCO Tailored Plans & Tailored Care Management
On Demand 40:36 (Register)
FAQ Document

Partners-CCH Office Hours March 2024
LME/MCO Tailored Plans & Tailored Care Management
On Demand 56:31 (Register)

Providers Tailored Plan EVV Information Session June 2024
Electronic Visit Verification
On Demand 11:32 (Register)
FAQ Document

On-Demand Housing Training:

Conflict Resolution in Housing Webinar 48:06

Homeless Coordinated Entry 40:23

Landlord Engagement Webinar 27:30

Landlord Incentives and Retention Webinar 18:58

Ready to Rent Housing Professional Training 50:17

Reasonable Accommodations and Modifications 41:03

Section 8 Housing Vouchers Made Simple Part One 46:30

The Peer Impact – Strengthening Housing Success 1:02:03

Tenancy Supports 52:01

ProviderCONNECT On-Demand Trainings:

ProAuth Demonstration Video April 2024
On Demand 45:00 (Register)
Supporting Documentation and Q&A

ProviderCONNECT User Navigation Guide Video
On Demand 7:37 (Register)
Supporting Documentation

ProviderCONNECT User Maintenance Guide
On Demand 6:11 (Register)
Supporting Documentation

ProviderCONNECT Secure Messages Video
On Demand 9:49 (Register)
Supporting Documentation

ProviderCONNECT Document Manager Video
On Demand 8:30 (Register)
Supporting Documentation

Provider SysAid2 Service Ticket Overview Video
On Demand 7:30 (Register)
Supporting Documentation

Tailored Plan On-Demand Webinars:

The Provider Tailored Plan On-Demand Webinars located in this section are trainings Partners is required to make available to all providers. The webinar registration process requires Name, Email and Agency for tracking and reporting purposes.

The North Carolina Department of Health and Human Services (NCDHHS) is allowing the six LME/MCOs reciprocity for some Tailored Plan-required trainings. The reciprocity agreement can be found here.

(Click for description and registration)

CLAS Standards 35:55

Due Process 33:07

EPSDT 18:26

Fraud, Waste and Abuse 20:47

Into the Mouths of Babes 4:10

Partners Hand Washing and Personal Protective Equipment 12:40

Partners Infection Control: Community Care Settings 8:53

Partners Infection Control: Home Care Settings 9:55

Prevention and Population Health Management 18:52

Visit the Provider Knowledge Base for additional information.

Visit the Frequently Asked Questions page for additional information.