Provider Training Catalog

Cultural Competency: CLAS Standards

Current research demonstrates that culturally competent providers have better engagement with members, fewer missed appointments and achieve better health outcomes. The National CLAS (Culturally and Linguistically Appropriate Services in Health and Healthcare) standards are a guideline for best practices for cultural competency. The CLAS standards are a set of 15 action steps used to improve the quality of healthcare and help eliminate health care inequity. This class teaches the best practice of CLAS standards and reviews the numerous free resources available to providers, offered by the Office of Minority Health.

The objectives of this training are to:

  • Recognize the 15 CLAS Standards.
  • Understand the free tools available to implement CLAS standards.
  • Understand the free tools available for staff training.
  • Understand the Cultural Formulation Interview, promoted in the DSM5.

Who Should Attend? Employees and leaders of provider agencies.

Ready to register? Browse Partners’ event calendar for upcoming sessions.

Ethics for Clinical Staff in a Managed Care Environment Training

Ethics for Clinical Staff reviews current ethical standards in service delivery, such as:

  • How one’s morals and values affect ethics.
  • How policies and procedures may affect ethics.
  • How to manage dilemmas one may face while in practice.
  • Identifying steps to resolve ethical dilemmas.

Who Should Attend? Employees of provider agencies.

Ready to register? Browse Partners’ event calendar for upcoming sessions.

Evidence Based Practices (EBP) Training

Different EBP trainings will be offered throughout the year based on trainer availability and provider need. Examples of trainings are Cognitive Behavioral Therapy, Motivational Interviewing, Seeking Safety and Permanent Supportive Housing. Please check the Training Calendar for exact trainings and dates of offering. Partners’ monthly Provider Communication Bulletin will also advertise EBP trainings and give descriptions as they are offered.

Who should attend? Providers delivering evidence-based treatment.

Browse Partners’ event calendar for upcoming sessions.

Mental Health and Substance Use Service Definitions Training

Partners’ Utilization Management Department hosts online Service Definition Training sessions. Priorities for training topics are determined by changes to service definitions, provider survey results and recommendations based on monitoring trends. Training hours vary per topic.

Who Should Attend?  Providers responsible for ensuring that services are delivered as required by the NC Division of Health Benefits (NC DHB) and NC Division of Mental Health/Developmental Disabilities/Substance Abuse Services (NC DMHDDSAS).

Ready to register? Browse Partners’ event calendar for upcoming sessions.

NC SNAP Training

The NC-SNAP (NC Support Needs Assessment Profile) is a needs assessment tool that, when administered properly, measures an individual’s level of intensity of need for developmental disabilities (DD) supports and services. Persons in North Carolina who have a DD diagnosis and receive state funded supports, and/or are placed on the waiting list to receive state funded DD supports, must have an NC-SNAP administered annually.

NC-SNAP training registration procedures can be found here.

Ready to register? Email to request an application.

NC TOPPS 101 and NC TOPPS Superuser Training

Partners has developed a training video to provide constant, convenient access to NC-TOPPS training.

  • NC-TOPPS 101 is an introduction to NC-TOPPS and includes a demonstration of the NC-TOPPS online system for the provider agency’s staff user.
  • The NC-TOPPS Superuser training outlines the roles and responsibilities of the NC-TOPPS Superuser.

Please visit to view the NCTOPPS 101 & Superuser Training.

If you have a question about NC-TOPPS, please email

Person Centered Planning Training

Person Centered Planning (PCP) is a process designed to empower a person receiving treatment by focusing on what they want for their lives, instead of designing a plan based on resources available.

The training goals and objectives of PCP are to:

  • Understand the value of good planning.
  • Know how to prepare and develop document plans.
  • Be able to measure progress.
  • Define Medical Necessity.
  • Identify what is important to and for the individual and family, and to use both in developing the plan.
  • Write, update and revise Person Centered Plans.
  • Complete Comprehensive Crisis Plans

Person Centered Planning is a one-day training. This training has a limited number of participants.

Who Should Attend? Persons responsible for developing person centered plans for individuals receiving services.

Ready to register? Browse Partners’ event calendar for upcoming sessions.


Person Centered Thinking Training

Person Centered Thinking (PCT) is a foundation and philosophical framework for those involved in supporting people with disabilities. This activity-filled, two-day training consists of applied stories, guided exercises, group work and discussion.

This training has a limited number of participants per session.

Who Should Attend? Persons working with individuals with disabilities

Ready to register? Browse Partners’ event calendar for upcoming sessions.