If you are in Partners Tailored Plan, you will receive a Partners Medicaid ID card starting on May 29 with PCP assignments. Please use the Choose or Change Your PCP form to change your PCP.

Training Resource and Collaborative

ProviderCONNECT Trainings

*NEW* ProAuth Demonstration Video April 2024
On Demand 45:00 (Register)
Supporting Documentation and Q&A

ProviderCONNECT User Navigation Guide Video
On Demand 7:37 (Register)
Supporting Documentation

ProviderCONNECT LA Non-Utilizer Report Video
On Demand 6:11 (Register)
Supporting Documentation

ProviderCONNECT Secure Messages Video
On Demand 9:49 (Register)
Supporting Documentation

ProviderCONNECT Document Manager Video
On Demand 8:30 (Register)
Supporting Documentation

Provider SysAid2 Service Ticket Overview Video
On Demand 7:30 (Register)
Supporting Documentation

Provider Tailored Plan On-Demand Webinars:

The Provider Tailored Plan On-Demand Webinars located in this section are trainings we are required to make available to all providers. The webinar registration process requires Name, Email and Agency for tracking and reporting purposes.

The North Carolina Department of Health and Human Services (NCDHHS) is allowing the six LME/MCOs reciprocity for some Tailored Plan-required trainings. The reciprocity agreement can be found here.

(Click for description and registration)

CLAS Standards 35:55

Due Process 33:07

EPSDT 18:26

Fraud, Waste and Abuse 20:47

Into the Mouths of Babes 4:10

Partners Hand Washing and Personal Protective Equipment 12:40

Partners Infection Control: Community Care Settings 8:53

Partners Infection Control: Home Care Settings 9:55

Prevention and Population Health Management 18:52

Visit the Provider Knowledge Base for additional information.

Visit the Frequently Asked Questions page for additional information.

Provider Trainings and Events

(Click for description and registration)
Physical Health Providers Update
LME/MCO Tailored Plans & Tailored Care Management
On Demand 56:31 (Register)

1915(i) State Plan Amendment Training
On Demand 1:09:45 (Register)
Q&A Document

Becoming an Ally for LGBTQIA2S Clients
July 17, 2024 (Register)

CBT Foundations (6-hr training)
June 11 and 13, 2024 (Register)

CBT Learning Community (monthly meeting)
June 19, 2024 (Register)

Critical Incident Reporting (CIRT/IRIS) Training
On Demand 15:20 (Register)

CST Service Definition Training Webinar
On Demand 3 Hours (Register)

Employer of Record Webinar
On Demand 27:37 (Register)

Health Disparities:  A Tribal Perspective
On Demand 29:12 (Register)

Licensed Independent Practitioner (LIP) Information Session
June 25, 2024 (Register)

Long Term Community Supports (LTCS) Collaborative
June 13, 2024 (Register)

Motivational Interviewing (13-Hour)
June 26 and 27, 2024 (Register)

Partners Provider Council
May 24, 2024 (Register)

Partners Provider Forum – Quarterly
June 12, 2024 (Register)

Person Centered Thinking (3 day)
May 21, 22, and 23, 2024 (Register)

Provider DEI Collaborative – Quarterly
July 11, 2024 (Register)

Provider Open House – Quarterly
Aug 1, 2024 (Register)

Temple University Collaborative Spring 2024 Training series:
Promoting the Development and Use of Natural Supports to Enhance Community Participation
May 21, 2024, 1 p.m.-2:30 p.m. (Register)

Trauma Informed Care and Seeking Safety
July 9 and 11, 2024 (Register)





Member and Family Trainings

The Member and Family Training videos are available to view at any time. The registration process requires Name, Email, and agency (if it applies). A very brief survey follows each video. The registration and survey information enables us to continue to improve our content.

About the NC Innovations Waiver March 2024
On Demand 12:00
(Watch Video English or Español)
Supporting Documents
(Registry Roadmap English or Español)

Registry of Unmet Needs March 2024
On Demand 16:00
(Watch Video English or Español)
Supporting Documents
(Registry Roadmap English or Español)

IDD and TBI Services Outside NC Innovations Waiver March 2024
On Demand 18:00
(Watch Video English or Español)
Supporting Documents
(Accessing 1915(i) English or Español)
(Accessing State Funds English or Español)

Accessing 1915(i) services March 2024
On Demand 19:00
(Watch Video English or Español)
Supporting Documents
(Accessing 1915(i) English or Español)